One Inbox for Your Whole Team
WhatsApp and email conversations in one place. Assign chats, collaborate with teammates, and never miss a customer message again.
Teamwork Made Simple
Everything your team needs to deliver exceptional customer support
Unified Inbox
WhatsApp, email, and future channels in one view. No more switching between apps or missing messages.
Smart Assignment
Assign conversations to team members manually or automatically. Round-robin, skills-based, or load-balanced.
Internal Notes
Leave private notes on conversations for teammates. Share context without the customer seeing.
Response Time Tracking
Monitor first response and resolution times. Set SLA alerts to keep your team accountable.
Tags & Labels
Organize conversations with custom tags. Filter by priority, topic, or status to stay organized.
Mobile Ready
Respond from anywhere with our mobile app. Get push notifications for urgent conversations.
Built for Every Team
From support to sales, the Team Inbox adapts to your workflow
Customer Support
Handle inquiries faster with shared context. See full conversation history and customer data in one place.
Sales Teams
Never lose a lead. Route hot prospects to available reps instantly and track every touchpoint.
Managers
Get visibility into team performance. Monitor response times, CSAT scores, and conversation volume.
Growing Teams
Scale effortlessly. Add unlimited team members and maintain quality with templates and canned responses.
Ready to Unite Your Team?
Join thousands of teams using HiMail's shared inbox to deliver better customer experiences.
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